Director, Quality Assurance & Change Control

Position Summary

GLG is seeking a Director for Quality Assurance and Change Control to build and lead a rigorous, controlled operating model for how we manage application changes and deliver high-quality software solutions. The role is essential to maintaining ISO27001 and SOC2 compliance and ensuring that our development processes across multiple teams (Salesforce, Workday, Looker, and more) follow best practices in release management, functional signoffs, rollback plans, testing, and documentation.

This position requires an experienced leader who can partner closely with development teams worldwide, oversee test automation strategies (e.g., using Selenium or related tools), and champion continuous improvement in software delivery. The Director will report directly to the CIO (in New York City) but be based in Gurugram, India, leading a global function that supports technology teams and business stakeholders across the company.

Specific Responsibilities

1. Change Control Leadership
• Establish and enforce a controlled operating model for change requests, including functional sign-offs, acceptance criteria, and thorough documentation of each release.
• Collaborate with development, product, and operations teams to ensure rollout and rollback plans are in place for every major deployment.
• Maintain auditability of all changes, addressing ISO27001 and SOC2 compliance requirements.
• Identify and implement source code control best practices with existing tools (e.g., Git, CI/CD pipelines).
2. Quality Assurance Program
• Define a QA strategy spanning multiple platforms (Salesforce, Workday, Looker, etc.), ensuring consistent test coverage and robust quality gates.
• Implement test automation frameworks using tools like Selenium, creating reusable test script libraries for functional, regression, and integration testing.
• Oversee manual testing where necessary, ensuring that acceptance criteria, sign-offs, and test thresholds are met before production releases.
• Champion a shift-left testing approach, embedding QA earlier in the development lifecycle to catch defects sooner.
3. Compliance & Governance
• Serve as the primary owner of change control governance for technology, aligning with ISO27001 and SOC2 objectives.
• Develop and maintain policies, procedures, and documentation for audits, ensuring the readiness of evidence for internal and external examiners.
• Partner with InfoSec and internal audit teams to track and remediate any compliance gaps within software development processes.
4. Cross-Functional Collaboration
• Partner with CIO and global dev leads to prioritize release schedules and ensure minimal business disruption.
• Coordinate with business stakeholders to finalize acceptance criteria and ensure smooth user sign-offs.
• Engage with DevOps and infrastructure teams to align QA environments, maintain stable test systems, and streamline release pipelines.
5. Team Leadership & Development
• Build and manage a global QA and Change Management team, providing mentorship, training, and career growth paths.
• Foster a culture of continuous improvement in both processes and tools, encouraging automation and innovation.
• Drive collaboration and communication across time zones, ensuring follow-the-sun support for critical releases.
6. Metrics & Continuous Improvement
• Define KPIs (e.g., defect rate, test coverage, release cycle time) to measure efficiency and quality of releases.
• Regularly report progress to the CIO and other senior leadership, highlighting key achievements and areas for improvement.
• Introduce and refine automation frameworks to further reduce manual workload, enhance reliability, and accelerate releases.

  An Ideal Candidate Will Have

  1. 10+ years of experience in software quality assurance, release management, or change control roles, with 5+ years in a leadership capacity.
  2. Proven record of implementing QA processes and change control frameworks in a global enterprise environment.
  3. Deep knowledge of ISO27001 and SOC2 compliance requirements within technology or software dev contexts.
  4. Hands-on expertise with test automation (e.g., Selenium, Cypress) and knowledge of CI/CD pipelines (Jenkins, GitLab CI, or similar).
  5. Experience coordinating Salesforce, Workday, or Looker release cycles is a plus.
  6. Strong collaboration skills, with the ability to influence cross-functional teams (development, product, DevOps, InfoSec) to adopt best practices.
  7. Demonstrated project management capabilities for orchestrating multiple release schedules and complex deliverables.
  8. Excellent communication and leadership skills, able to effectively present to both technical contributors and executive stakeholders.
  9. High level of integrity and a drive for excellence, consistent with GLG’s core company values.