GLG Network Survey: EPOS and POS Systems

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SURVEY DETAILS
TARGET POPULATION

For this Network Survey, GLG surveyed 70 senior executives working in the hospitality, service and retail industries across the US and Europe (UK, Italy, France, Germany and Spain).

What will you learn from this survey?

  • Respondents discussed the rising adoption and impact of digital payments and mobile wallets on businesses.
  • The survey also gained insights into the challenges, potential improvements and future capabilities of EPOS and POS systems.
  • Lastly, the experts shared their views on the competitive landscape of companies providing software, assessing the major platforms on the basis of ease of setup and use, service offerings, value for money, technology and innovation and post-purchase support.

Examples of findings:

  • Around six-in-ten (56%) anticipate a budget increase of less than 20% for their EPOS/POS systems budget over the next 24 months.
  • Over half of POS users (51%) believe it is likely they will migrate to EPOS in the next 2 years.
  • System downtime is a common challenge for Shift4 (40%), Shopify (22%), Square (25%) and EposNow (29%) users.

Deliverables

The GLG Surveys team drafted the questionnaire with the support of GLG Network Member, Richard Blundell, former Regional Manager at Compass Group PLC.

  • 1 x Individual responses (“raw data”) in Excel.
  • 1 x PPT report with aggregated data.
  • Executive summary with key takeaways and highlights from the raw data.

Sample Questions

  • What key considerations would drive you to choose a different vendor?
  • What improvements would you like to see in your current POS/EPOS system(s)?
  • How do you anticipate the level of budget for your company for POS/EPOS systems to change over the coming 24 months (2025 ‚Äì 2026)?
  • How do you anticipate the payment method distribution to change in the next 5 years?
  • What factors will contribute to the growth of EPOS/POS providers in the next 5 years?
  • Please rank the top 3 key criteria you consider when selecting an EPOS/POS system provider.
  • How satisfied are you with the post-purchase support provided by your current POS/EPOS vendor?

Access

This survey is available to subscribers of the Technology, Media & Telecom (TMT) sector (Limited subscriptions and above). This offer includes the raw data file and a high-level presentation through PowerPoint. Please contact your GLG representative for details on your firm’s access.

DISCLAIMER

Please be advised that GLG Network Surveys operate differently than traditional GLG consultations, surveys, teleconferences, etc. and it is advisable that you consult with your firm’s legal and/or compliance department to review your use of the product and the payment for such work under your current subscription. 

By downloading this document and/or participating in the Network Survey, you understand and agree that the information and material provided by GLG, including survey results and survey proposal information, is provided for your own insight and informational purposes only. You further acknowledge and agree that this is a Network Survey for multiple GLG clients, and the results will be provided to all GLG clients that agree to participate in the Network Survey and GLG clients that agree to purchase the Survey results in the future. All survey results do not constitute investment advice or a recommendation. In using this Survey, you agree to hold Gerson Lehrman Group and the Survey respondents harmless and free of all liability as a result of your use of this Network Survey, other than liability resulting from the gross negligence or wilful misconduct of the protected party. You otherwise agree to be bound by Gerson Lehrman Group’s Usage Policies in your interactions with Gerson Lehrman Group and your receipt of services. These Survey results are for are for client’s own use and client shall not redistribute, disseminate, publish, or display the same, in whole or in part, to any third parties or publicly without the prior written permission of Gerson Lehrman Group, except explicitly set forth in your agreement with GLG. This survey will be double-blinded to both client and respondent. GLG reserves the right to restrict the number of clients that can pre-commit access. These Network Surveys are priced outside of standard GLG subscriptions but at a substantially reduced price to commissioning a fully proprietary GLG Network Survey. Upon finding these terms acceptable, please send an affirmative confirmation via email, which GLG will file in its records. Once confirmed, please note that the Client’s agreement to purchase the Network Survey is a legally binding and irrevocable commitment. If the survey is not included within your subscription, GLG will invoice Client for the fees due for the Network Survey. Please note that some respondents may not be Network Members, and the Terms and Conditions of Network Membership would not apply to such respondents and detailed records for them will not be available aside from the information that GLG capture in the Network Survey.