GLG is the world’s leading B2B platform connecting professionals with expertise. We connect thousands of clients to the largest global network of subject-matter experts across every sector. We bring the power of insight to every great professional decision.
Our Product Engineering group is responsible for GLG’s technology platforms that connect GLG’s clients with insights needed to make important business decisions. We're seeking a Software Support Engineer to help improve and maintain GLG’s software that matches companies around the world with experts who can help them make decisions on demand. As a part of our Product Engineering team, you’ll pair with other engineers, product managers, and users to help resolve issues and improve our technology.
Key Responsibilities Include (but are not limited to):
- Help ensure the continuous operation and reliability of GLG's critical systems.
- Interface with Engineering and Helpdesk to triage and resolve system issues. (Zendesk)
- Diagnose and resolve issues when identified.
- Communicate resolutions to stakeholders and be able to explain technical solutions to non-technical people.
An Ideal Candidate Will Have the Following:
- A degree in computer science (or related engineering degree), or demonstratable equivalent technical proficiency is required.
- A growth mindset, and an eagerness to learn new languages and technologies used across GLG including JavaScript, TypeScript, and SQL.
- A strong interest in problem solving and collaboration.
- The ability to investigate and diagnose system problems.
- The ability to effectively communicate between audiences of differing technical skill levels.
About GLG / Gerson Lehrman Group
GLG is the world’s insight network. Our clients rely on GLG’s global team to connect with powerful insight across fields from our network of approximately 1 million experts (and the hundreds of new experts we recruit every day).
We serve thousands of the world’s best businesses, from Fortune 500 corporations to leading technology companies to professional services firms and financial institutions. We connect our clients to the world’s largest and most varied source of first-hand expertise, including executives, scientists, academics, former public-sector leaders, and the foremost subject matter specialists.
GLG’s industry-leading compliance framework allows clients to learn in a structured, auditable, and transparent way, consistent with their own internal compliance obligations and the highest professional ethical standards. Our compliance standards are a major competitive differentiator and key component of the company’s culture.
To learn more, visit www.GLGinsights.com.
Gerson Lehrman Group, Inc. (“GLG”) is an equal opportunity employer and will not discriminate against any employee or applicant on the basis of age, race, religion, color, marital status, disability, gender, national origin, sexual orientation, veteran status, or any classification protected by federal, state, or local law.
EEO Policy Statement
Gerson Lehrman Group, Inc. (“GLG”) is an equal opportunity employer and will not discriminate against any employee or applicant on the basis of age, race, religion, color, marital status, disability, gender, national origin, sexual orientation, veteran status, or any classification protected by federal, state, or local law.