GLG 전화 자문 접속 및 사용자 가이드

1. 전화 자문 참여자

전화 자문에 참여하는 전문가 및 고객사 사용자를 위한 가이드

성공적인 전화 자문을 위한 팁

최상의 전화 자문 경험을 위해 참여 전 아래 권장 사항을 확인해 주세요. 

  • 오디오: 최상의 음질을 위해 마이크가 있는 헤드셋을 사용해 주세요. 헤드셋 없이 기기의 내장 마이크를 사용할 경우, 타이핑 소리, 클릭 소리 및 에코가 다른 참가자에게 들릴 수 있습니다.
  • 연결: 안정적인 인터넷 연결을 확보해 주세요. 유선 연결 또는 Wi-Fi가 가장 좋지만 모바일 데이터의 경우에도 신호가 강하다면 사용 가능합니다. 
    • 환경: 배경 소음이 의사소통에 방해가 될 수 있으므로 사람이 많거나 시끄러운 장소는 피해 주세요.
  • 브라우저: Chrome 또는 Safari 사용을 권장합니다. Edge 및 Firefox와 같은 다른 브라우저에서도 작동할 수 있으나 완전한 호환성은 보장되지 않습니다.
  • 안정성: 자문 중에는 위치를 이동하지 마세요. 이동 시 신호가 끊길 수 있습니다.
  • 호환성: 이 링크를 클릭하여 장비가 호환되는지 확인해 주세요. 

GLG 전화 자문 참여 방법

GLG 전화 자문은 주로 Zoom을 통해 진행되며, 앱, 브라우저 및 전화 연결을 통해서도 이용하실 수 있습니다. 아래에는 모범 사례와 자주 묻는 질문에 대한 답변이 나와 있습니다. 

GLG 전화 자문에 어떻게 참여하나요?

양측이 시간을 확정하면 GLG에서 캘린더 초대를 생성합니다. 초대에 포함된 링크를 클릭하여 전화 자문 전 컴플라이언스 안내 사항을 확인해 주세요. 해당 안내를 검토하고 동의하면 다음과 같은 참여 옵션을 확인할 수 있습니다.

  • 앱으로 참여: 최상의 경험을 위해 권장됩니다.
  • 브라우저로 참여: 별도의 다운로드 없이 참여할 수 있습니다.
  • 전화 연결: 드롭다운 메뉴에서 110개 이상의 국가 중 하나를 선택하여 전화로 참여할 수 있습니다.
  •  나에게 전화하기: 전화번호를 입력하면 시스템이 해당 번호로 전화를 연결합니다. 

최신 버전의 브라우저 또는 앱이 설치된 노트북이나 데스크톱 컴퓨터 사용을 권장합니다. 스마트폰이나 태블릿으로도 GLG 전화 자문에 참여할 수 있지만 자문 전에 연결 상태를 반드시 테스트해 주세요. 모바일 기기에서 참여할 경우 Zoom 앱 사용을 권장합니다.

네. 여행 중이거나 해외에 계신 경우에도 110개 이상의 국가에서 사용할 수 있는 전화 연결 옵션을 제공합니다. 전화 자문 링크를 클릭하면, 전화로 접속할 수 있는 국가 목록이 드롭다운 메뉴로 표시됩니다.

 사용 가능한 기능은 고객사의 선호와 설정에 따라 달라집니다. GLG 전화 자문에서는 다음과 같은 기능을 제공합니다. 

  • 영상및 화면 공유(사전 승인 시).
  • 녹화 및 트랜스크립트(사전 승인 시).
  • 참고: 채팅 및 노트 기능은 모든 GLG 전화 자문에서 비활성화되어 있습니다.
  • 고객사 사용자인 경우, 특정 기능을 활성화하려면 GLG Client Solutions 팀에 문의해 주시기 바랍니다. 

해당 전화 자문의 일정을 조율한 GLG 담당자에게 문의해 주세요.

GLG에서 개발하고 승인한 앱이 컴플라이언스 모니터링을 목적으로 전화 자문에 참여할 수 있음을 의미합니다.

회사 정책상 Zoom 사용이 금지된 경우 GLG Client Solutions 팀에 문의해 주세요. 기본 제공 서비스는 Zoom이지만 다른 옵션도 제공할 수 있습니다.

2. 컴플라이언스 감사 담당자

GLG 전화 자문 참관 가이드

성공적인 전화 자문을 위한 팁

  • 오디오: 전화 자문에 공개적으로 참여해 발언 또는 개입할 예정이라면, 최상의 경험을 위해 마이크가 있는 헤드셋 사용해 주세요. 
  •  연결: 안정적인 인터넷 연결을 확보해 주세요. 유선 또는 Wi-Fi 연결을 권장합니다. 
  • 기기: 최신 버전의 브라우저가 설치된 노트북이나 데스크톱 컴퓨터 사용을 권장합니다. 모바일 기기의 브라우저에서도 전화 자문을 시청할 수 있지만, 기기가 잠기거나 다른 앱을 사용할 경우 오디오가 끊길 수 있습니다. 
  • 브라우저: Chrome 또는 Safari 사용을 권장합니다. 다른 브라우저에서도 작동할 수 있으나 공식적으로 지원되지는 않습니다. 

감사 담당자 FAQ

GLG 전화 자문에는 어떤 업체를 사용하나요?

GLG 전화 자문의 기본 플랫폼은 Zoom입니다. Zoom은 우수한 통화 안정성, 향상된 음질, 그리고 110개 이상의 국가에서의 전화 접속 서비스를 제공합니다. 드물게 고객이 Zoom을 사용할 수 없는 경우 다른 전화 플랫폼으로 전환할 수 있습니다.

일정이 확정되면 GLG에서 캘린더 초대를 생성합니다. 초대에 포함된 링크를 클릭하여 자문 전 컴플라이언스 안내 사항을 확인해 주세요. 안내 사항에 동의하면 다음의 옵션이 표시됩니다.

 

  1. 익명참관: ‘Start Now’(지금 시작하기)를 클릭하면 라이브 스트림이 시작되고 웹 브라우저를 통해 전화 자문을 익명으로 확인할 수 있습니다. 참고: 익명 참관의 경우 전화 연결 또는 앱 참여 옵션은 제공되지 않습니다. 
  2. 화면에표시된 사용자로 참여: 발언이 필요한 경우 페이지 하단의 파란색 버튼 ‘Join call as visible participant’(표시된 사용자로 참여하기)를 클릭하세요. 그 후 앱, 브라우저 또는 전화로 참여할 수 있는 옵션이 표시됩니다. 
  • 기본 설정: 영상, 화면 공유, 녹화 및 트랜스크립트 기능은 사전에 승인된 경우에만 활성화되며, 채팅, 노트 및 화이트보드는 모든 전화 자문에서 비활성화됩니다. 
  • 익명성: 전문가와 고객사 사용자는 전화 자문에 참여하면 자동으로 ‘GLG Network Member’ 및 ‘GLG Client’로 표시됩니다. 
  • 감사 담당자 제어 기능: 전화 자문 중 다음과 같은 작업을 수행할 수 있습니다. 
    • 익명으로 전화 자문 시청(오디오 전용 전화 자문은 갤러리 보기로, 영상 전화 자문은 발표자 보기로 표시). 
    • 화면에 표시된 상태로 전화 자문에 참여하여 발언하거나 개입. 
    • 라이브 스트림 일시 중지(잠시 자리 비움). 
    • 모든 참가자에 대해 전화 자문 종료. 

 ‘Terminate’(종료하기) 옵션을 선택하면 이름을 입력하라는 메시지가 표시됩니다. 자동 ‘Goodbye’(회의 종료) 메시지가 재생되며 모든 참가자의 전화 자문이 즉시 종료됩니다. 전화 자문이 종료되면 참가자는 다시 참여할 수 없습니다.

‘Leave Livestream’ (라이브 스트림 일시 중지)을 선택하면 라이브 스트림이 일시 중지되어, 참관을 잠시 중단할 수 있습니다. 라이브 스트림을 다시 시작하면 현재  시점부터 전화 자문이 이어지며, 앞으로 또는 뒤로 이동할 수 없습니다.

 다른 참가자의 전화 자문을 종료하지 않고 나가려면 브라우저 창을 닫기만 하면 됩니다. 모든 참가자의 세션을 종료하려는 경우가 아니라면 ‘Terminate Call’(전화 자문 종료하기)을 클릭하지 마세요.

회사 정책상 Zoom 사용이 금지된 경우, GLG Client Solutions 팀에 문의하세요. 기본 제공 서비스는 Zoom이지만 다른 옵션도 제공할 수 있습니다.

페이지 하단의 링크를 클릭하면 GLG Compliance(GLGCompliance@glgroup.com)로 이메일이 생성됩니다.

Speaker Biographies

Hilary Malone PhD, has over 25 years of experience in global drug development, regulatory &government affairs, manufacturing and commercialization within the biopharma industry. Hilary hassignificant board level and executive committee experience including large scale organizationalrestructuring/transformation/integration, major M&A, biotech start-up, capital raising, investorrelations and pre-IPO.​

Hilary is currently CEO of Stylus Medicine, a private genetic medicine biotech company. Previously sheserved as CEO of a Series-A neuroscience company. Prior to these roles, Hilary served as COO & EVP atValo Health Inc., Chief Regulatory Officer & SVP at Sanofi Inc., and Chief Regulatory Officer & SVP atPfizer and Wyeth. Previous experience also includes senior regulatory and drug development roles atReata Pharmaceuticals Inc., AstraZeneca plc and GlaxoSmithKline plc.​

Hilary also serves on the Board of Directors of Hansa Biopharma and Adthera Bio. Hilary holds a PhD inMolecular Neuropharmacology and a BSc in Physiology.

Dr. Thomas Lönngren is Director at his own company PharmaExec Consulting AB. He is the Chairman of the Board of directors at Egetis Therapeutics AB, Sweden. Dr Lönngren also serves as board member at Compass Pathways PLC, London UK and NDA Group, Sweden. He acts as advisor to the following companies and organizations: NDA group, Sweden, Sweden, Artis Venture, San Francisco, US, Fujimoto Japan, Skin2Neuron Pty Ltd, Sydney, Australia, US, Special advisor to the Centre for Innovation in Regulatory Science (CIRS), London UK. From 2001 until2011, Mr.Lönngren served as the Executive Director of the European Medical Agency. He was previously Deputy General Director of the Swedish Medical Product Agency until 2000. He has a degree in pharmacy and MSc in Social and Regulatory Pharmacy from Uppsala University. He is also an Honorary Member of the Royal Pharmaceutical Society of Great Britain, Honorary Fellow of the Royal College of Physicians in Great Britain, Honorary Doctorate from the University of Uppsala, Honorary Doctorate from University of Bath, UK.

Speaker Biographies

Marie-Anne Aymerich

Marie-Anne has built a portfolio of senior advisory and non-executive roles, following a successful international career in the FMCG and Luxury sectors. She is a non-executive director of Haleon, a FTSE100 company listed in 2022 after the demerger from GSK. She is also chairwoman of Haleon Environment and Societal Sustainability committee. She is the executive director of the Pierre Fabre Group where she also sits on the Strategic Committee, and she is a Board Member of The Academy of St. Martin-in-the-Fields, one of the world’s most prestigious chamber orchestras. She is also an angel investor and focuses her time and investments on start-ups with the strongest purpose and impact.

Marie-Anne is also a regular lecturer at HEC Paris on purposeful leadership, and she has created a serious game called “Planet Purpose” to upskill people on sustainability and purpose. Throughout her 35year executive career she delivered a strong track-record of business performance and growth in brands and portfolio in both developed and emerging economies.

As a senior leader with Unilever, she led a number of different personal care categories across France, Spain and the USA – including managing the Dove brand worldwide and culminating in leading Unilever’s global Oral Care division. She also worked for LVMH as Brand General Manager of Dior Perfumes and Cosmetics worldwide. Marie-Anne was also Vice-President of Imagine for Margo – Children with Cancer for ten years, a charity she helped found in 2011 with the goal of eradicating children’s cancer. The charity is the #1 charity focused on child cancer in France and has fundraised more than €14m since its creation. Marie-Anne is a graduate from HEC Paris. She is married and has two children aged 29 and 26.

Patrick Jephson

Patrick Jephson is a consultant, journalist, broadcaster and New York Times bestselling author, based in Washington D.C. He is a published authority on corporate and personal branding and crisis communications, addressing conferences worldwide as well as events at the U.S. State Department, the American University and the Annenberg School for Communication and Journalism.

With more than twenty-five years’ experience in the government, luxury and family office sectors, Patrick’s portfolio has included globally admired brands as well as national agencies and NGOs. He has also worked on reputation and legacy briefs with European, Middle Eastern and Asian families, including royalty. He now writes, presents, and advises on factual and drama TV programs, appearing on every major American and many international networks. He was recently an expert consultant to the award-winning Netflix series The Crown and provided live commentary on the Coronation of King Charles.

Patrick owes much of his practical communications and protocol experience to Princess Diana, who chose him to be her equerry and only private secretary/chief of staff. He served the Princess for eight years, responsible for all aspects of her public life, global humanitarian initiatives, and private organization. Having worked for an internationally high-profile woman (and as the father of two professionally successful daughters) he feels a special affinity for cross-cultural, gender and perception issues.

Patrick was born and raised in Ireland and holds a master’s degree in political science from Cambridge University. As an officer in the British Royal Navy, he served all over the world before being selected for royal duty. He is a citizen of the U.K., U.S.A., Ireland, and Canada.