GLG
Get Started
GLG

GLG Call Access and User Guide

Call Participants

A guide for experts and client users joining the call.

Tips for a Successful Call

To ensure the best possible experience, please review the following recommendations before joining:

  • Audio: Use a headset with a microphone for the best audio quality. Avoid using your device directly (typing, clicks, and echoes will be heard by others).
  • Connection: Ensure you have a strong internet connection. Wired or Wi-Fi is best, but a strong mobile signal is sufficient.
  • Environment: Avoid crowded or loud spaces, as background noise may interfere with your ability to communicate.
  • Browser: We recommend using Chrome or Safari. Other browsers, such as Edge and Firefox, may function correctly; however, full compatibility is not guaranteed.
  • Stability: Avoid moving locations while on the call to prevent signal drops.
  • Compatibility: Click this link to check if your equipment is compatible.

Joining GLG Calls

GLG calls are primarily conducted via Zoom, offering options for app, browser, and telephone connectivity. Below are best practices and answers to common questions

How do I join GLG calls?

Once both parties have confirmed a time, GLG will generate a calendar invite. Click the link in the invite to access the pre-call compliance reminders. After reviewing and agreeing to these reminders, you will see all available join options:

  • Join via app: recommended for the best experience.
  • Join via browser: no download required.
  • Dial-in: select from more than 110 available countries in the dropdown menu.
  • Call me: enter your phone number and have the system dial out to you.  

We recommend using a laptop or desktop computer with the most up-to-date version of your browser or apps. You can also join GLG calls via smartphone or tablet, but please be sure to test your connection prior to the call. For calls on mobile devices, we recommend using the native Zoom app.

Yes. Whether you’re traveling or located internationally, we offer dial-in options for more than 110 countries. When you click the link to join the call, you will see a dropdown list of available countries from which you can dial in.

The features available are dictated by client preference and settings. GLG offers calls with:

  • Video and screen share (when approved).
  • Recording and transcripts (when approved).
  • Note: chat and notes are disabled for all GLG calls.
  • Also, if you are a client user and would like to enable specific features, please contact your GLG Client Solutions team.

Please reach out to the GLG contact who scheduled the call.

A GLG-developed and approved app may join calls, primarily for the purpose of compliance monitoring.

Please contact your GLG Client Solutions team if your firm has policies against using Zoom. While Zoom is our default provider, we can offer other options.

Compliance Auditors

A guide for chaperoning GLG calls.

Tips for a Successful Call

Auditor FAQs

  • Audio: Use a headset with a microphone for the best experience if you plan to join the call visibly to participate or intervene.
  • Connection: Ensure you have a strong internet connection (wired or Wi-Fi is preferred).
  • Device: We recommend using a laptop or desktop computer with the most update-to-date version of your browser. You can also view calls via browser on your mobile device, but please note that audio may cut out when your device is locked or on a different app.  
  • Browser: We recommend using Chrome or Safari. Other browsers may function but are not supported.
  • Compatibility: Click this link to check if your equipment is compatible.
Which providers do you use for GLG calls?

Zoom is the primary provider for GLG calls. It offers exceptional call stability, enhanced audio quality, and telephony coverage in over 110 countries. In rare situations where a client is unable to use Zoom, we are able to transition to another telephony platform.

Once a time is confirmed, GLG generates a calendar invite. Click the link in the invite to access pre-call compliance reminders. After agreeing to the prompts:

  1. For anonymous chaperoning: Click “Start Now” to start the livestream and view the call anonymously via your web browser. Note: there are no dial-in or app options for anonymous chaperoning.
  2. To join a call visibly: If you need to speak, click the blue button at the bottom of the page to “Join call as visible participant.” You will then be prompted to join via app, browser, or phone.
  • Default Settings: Video, screen share, recordings, and transcripts are disabled unless previously approved. Chat, notes, and whiteboards are disabled on all calls.
  • Anonymity: Experts and client users are automatically renamed “GLG Network Member” and “GLG Client” upon entering.
  • Auditor Controls: During the call, you have the ability to:
    • View the call anonymously (audio-only calls appear in gallery view; video calls appear in speaker view).
    • Join the call visibly to participate or interject.
    • Pause the livestream (temporarily leave).
    • Terminate the call for all participants.

If you select the “Terminate Call” option, you will be prompted to enter your name. An automated “Goodbye” message will play, and the call will immediately disconnect for all participants. Once terminated, participants cannot re-join.

“Leave Livestream” allows you to pause the livestream (effectively stepping away from the call). If you restart the livestream, you will pick up the live call at the current moment (there is no fast forwarding or rewinding).

To leave the call without ending it for others, simply exit your browser window. Do not click “Terminate Call” unless you intend to end the session for everyone.

Please contact your GLG Client Solutions team if your firm has policies against using Zoom. While Zoom is our default provider, we can offer other options.

Clicking the link at the bottom of the landing page will generate an email to GLG Compliance (GLGCompliance@glgroup.com).

Speaker Biographies

Hilary Malone PhD, has over 25 years of experience in global drug development, regulatory &government affairs, manufacturing and commercialization within the biopharma industry. Hilary hassignificant board level and executive committee experience including large scale organizationalrestructuring/transformation/integration, major M&A, biotech start-up, capital raising, investorrelations and pre-IPO.​

Hilary is currently CEO of Stylus Medicine, a private genetic medicine biotech company. Previously sheserved as CEO of a Series-A neuroscience company. Prior to these roles, Hilary served as COO & EVP atValo Health Inc., Chief Regulatory Officer & SVP at Sanofi Inc., and Chief Regulatory Officer & SVP atPfizer and Wyeth. Previous experience also includes senior regulatory and drug development roles atReata Pharmaceuticals Inc., AstraZeneca plc and GlaxoSmithKline plc.​

Hilary also serves on the Board of Directors of Hansa Biopharma and Adthera Bio. Hilary holds a PhD inMolecular Neuropharmacology and a BSc in Physiology.

Dr. Thomas Lönngren is Director at his own company PharmaExec Consulting AB. He is the Chairman of the Board of directors at Egetis Therapeutics AB, Sweden. Dr Lönngren also serves as board member at Compass Pathways PLC, London UK and NDA Group, Sweden. He acts as advisor to the following companies and organizations: NDA group, Sweden, Sweden, Artis Venture, San Francisco, US, Fujimoto Japan, Skin2Neuron Pty Ltd, Sydney, Australia, US, Special advisor to the Centre for Innovation in Regulatory Science (CIRS), London UK. From 2001 until2011, Mr.Lönngren served as the Executive Director of the European Medical Agency. He was previously Deputy General Director of the Swedish Medical Product Agency until 2000. He has a degree in pharmacy and MSc in Social and Regulatory Pharmacy from Uppsala University. He is also an Honorary Member of the Royal Pharmaceutical Society of Great Britain, Honorary Fellow of the Royal College of Physicians in Great Britain, Honorary Doctorate from the University of Uppsala, Honorary Doctorate from University of Bath, UK.

Speaker Biographies

Marie-Anne Aymerich

Marie-Anne has built a portfolio of senior advisory and non-executive roles, following a successful international career in the FMCG and Luxury sectors. She is a non-executive director of Haleon, a FTSE100 company listed in 2022 after the demerger from GSK. She is also chairwoman of Haleon Environment and Societal Sustainability committee. She is the executive director of the Pierre Fabre Group where she also sits on the Strategic Committee, and she is a Board Member of The Academy of St. Martin-in-the-Fields, one of the world’s most prestigious chamber orchestras. She is also an angel investor and focuses her time and investments on start-ups with the strongest purpose and impact.

Marie-Anne is also a regular lecturer at HEC Paris on purposeful leadership, and she has created a serious game called “Planet Purpose” to upskill people on sustainability and purpose. Throughout her 35year executive career she delivered a strong track-record of business performance and growth in brands and portfolio in both developed and emerging economies.

As a senior leader with Unilever, she led a number of different personal care categories across France, Spain and the USA – including managing the Dove brand worldwide and culminating in leading Unilever’s global Oral Care division. She also worked for LVMH as Brand General Manager of Dior Perfumes and Cosmetics worldwide. Marie-Anne was also Vice-President of Imagine for Margo – Children with Cancer for ten years, a charity she helped found in 2011 with the goal of eradicating children’s cancer. The charity is the #1 charity focused on child cancer in France and has fundraised more than €14m since its creation. Marie-Anne is a graduate from HEC Paris. She is married and has two children aged 29 and 26.

Patrick Jephson

Patrick Jephson is a consultant, journalist, broadcaster and New York Times bestselling author, based in Washington D.C. He is a published authority on corporate and personal branding and crisis communications, addressing conferences worldwide as well as events at the U.S. State Department, the American University and the Annenberg School for Communication and Journalism.

With more than twenty-five years’ experience in the government, luxury and family office sectors, Patrick’s portfolio has included globally admired brands as well as national agencies and NGOs. He has also worked on reputation and legacy briefs with European, Middle Eastern and Asian families, including royalty. He now writes, presents, and advises on factual and drama TV programs, appearing on every major American and many international networks. He was recently an expert consultant to the award-winning Netflix series The Crown and provided live commentary on the Coronation of King Charles.

Patrick owes much of his practical communications and protocol experience to Princess Diana, who chose him to be her equerry and only private secretary/chief of staff. He served the Princess for eight years, responsible for all aspects of her public life, global humanitarian initiatives, and private organization. Having worked for an internationally high-profile woman (and as the father of two professionally successful daughters) he feels a special affinity for cross-cultural, gender and perception issues.

Patrick was born and raised in Ireland and holds a master’s degree in political science from Cambridge University. As an officer in the British Royal Navy, he served all over the world before being selected for royal duty. He is a citizen of the U.K., U.S.A., Ireland, and Canada.