JOB TITLE: Associate, Client Solutions
Business Unit: Client Solutions (PSF)
Location: Tokyo (Hybrid/Full time)
Work Timings: 9am to 6pm
About the Team
Associates are the engine behind GLG’s Insight Network, the world’s largest and most varied source of first-hand expertise. The Associate role is a fast-paced, expert-facing role. Associates help drive GLG’s business forward and add value through close coordination with team members to fulfil our clients’ needs. As an Associate, you will need to quickly understand clients’ project requests and needs, create innovative solutions for each client assignment, identify and recruit new Network Members (experts), and ensure end-to-end delivery of calls on your team, including scheduling, to provide a seamless client experience.
Associates complete a comprehensive training program, receive daily coaching and feedback, and develop strong, transferable business and leadership skills that will help them excel in their current and future roles.
After achieving specific quantitative and qualitative goals, and depending on business needs, Associates typically progress to advanced, client-facing roles, where expectations include end-to-end project delivery and building strong client relationships.
Key Associate Responsibilities Include
- Supporting team members on various aspects of client projects and Network Member engagement.
- Recruiting new experts to join GLG’s insight network through targeted lead generation and timely outreach by phone, email, and other methods.
- Building your understanding of client strategies, various industry sectors, and value chains to identify and vet the best experts for client projects.
- Scheduling and confirming critical calls and meetings between GLG’s clients and Network Members, including scheduling all calls with your new recruits.
- Proactively engaging with GLG’s Network Members to understand their expertise and gauge their fit-on client projects.
- Collaborating closely with client-facing team members to expand projects and rescope of recruiting populations to drive successful client outcomes.
- Learning and upholding our compliance policies and procedures to protect the integrity of client engagements.
As an Associate, You Will Learn To
- Excel in a phone based and highly challenging environment that demands attention to detail and prioritization of various workflows and execution on multiple projects at the same time.
- Recruit and vet new relevant experts to the GLG Network, building your lead generation, outreach, screening and pitching skills.
- Develop strong, transferable business skills, including communication, time management, negotiating, problem solving, project management, research and the ability to achieve monthly/quarterly targets.
- Collaborate with colleagues on and across both regional and global teams to contribute to revenue and broader commercial success.
- Build relationships with senior-level client stakeholders while effectively communicating the value and integrity of GLG’s compliance platform
- Mentor future GLG Associates as you become tenured and proficient in your role.
Ideal Candidates Have
- University Degree
- Fluency in both Japanese and English
- 1-2 years of working experience in B2B client facing roles such as sales, customer service, recruitment
- Confident and strong communication (oral and written), interpersonal skills and motivation to work on the phone daily with Network Members and potential recruits.
- Desire to work in a fast-paced, collaborative, team environment where we strive to provide an excellent experience for experts and clients.
- Ability to work responsibly and manage multiple, simultaneous tasks and prioritize effectively, given that priorities shift quickly at GLG.
- High motivation to exceed personal weekly, monthly, and quarterly commercial targets.
- Strong problem-solving skills.
- Ability to quickly digest and implement feedback and coaching.
- Eagerness to learn about new topics, industries, and companies.
GLG is the world’s leading platform for trusted human expertise. We connect global decision-makers—from hedge fund managers and private equity partners to strategy leaders at Fortune 500s—with the specific, authoritative voices required to answer their most critical questions.at GLG, you are an extension of our clients’ core teams.
You will work at the intersection of industries and global markets, navigating high-stakes challenges across the full spectrum of their strategic initiatives. Operating within the industry’s most trusted research environment, you’ll help our clients capture the nuanced perspectives that drive smarter, faster business outcomes. we are a global team of pragmatic problem-solvers who mirror the intensity of the markets we serve. If you are driven by intellectual curiosity and a bias toward action, join us in reinventing the industry we invented.
About GLG / Gerson Lehrman Group
GLG is the world’s leading platform for trusted human expertise. We connect global decision-makers—from hedge fund managers and private equity partners to strategy leaders at Fortune 500s—with the specific, authoritative voices required to answer their most critical questions.
At GLG, you are an extension of our clients’ core teams. You will work at the intersection of industries and global markets, navigating high-stakes challenges across the full spectrum of their strategic initiatives. Operating within the industry’s most trusted research environment, you’ll help our clients capture the nuanced perspectives that drive smarter, faster business outcomes.
We are a global team of pragmatic problem-solvers who mirror the intensity of the markets we serve. If you are driven by intellectual curiosity and a bias toward action, join us in reinventing the industry we invented.
Gerson Lehrman Group, Inc. (“GLG”) is an equal opportunity employer and will not discriminate against any employee or applicant on the basis of age, race, religion, color, marital status, disability, gender, national origin, sexual orientation, veteran status, or any classification protected by federal, state, or local law.
