GLG is seeking a Service Manager to service and manage client relationships for our Core Hedge Fund clients on the Financial Services segment in the Americas.
A Service Manager is tasked with scoping, facilitating, managing and executing primary research projects for a range of client users. Service Managers on Core will have direct responsibility for individual users and relationships and will be responsible for facilitating customized research products and creating innovative solutions on each client assignment.
Specific responsibilities include (but are not limited to):
- Taking accountability and responsibility for a book of 2-3 large enterprise clients by serving as a thought partner to scope, design, and deliver a range of bespoke projects. Most projects are based on short turn-around phone consultations, but the role also involves scoping out and pitching beyond-the-call engagements, including surveys, events and other in-depth engagements.
- Participating in thoughtful background research on your clients’ product portfolios to support thought partnership initiatives and proactive outreach planning.
- Active tracking of assigned client’s interests, preferences and needs.
- Driving best-in-class client engagement and experience in a defined portfolio of growth relationships. This relationship development will stem from in-person client meetings, project execution and telephone interactions.
- Facilitating educational interactions between GLG Network Members (experts) and our clients, including fulfilling time-sensitive requests through building and qualifying primary populations of relevant experts.
- Demonstrating excellent communication, good judgment, effective collaboration, and account/client ownership skills.
- Delivering world-class client service marked by high levels of responsiveness, accuracy, insight, urgency, attention to detail, professionalism, follow-through, enthusiasm, and serving as an example of excellence in client service to others within GLG.
- Developing and implementing account management strategies, in close collaboration with leadership and business development team to grow revenue and ensure retention of existing accounts
- Exercising flawless judgment around GLG’s policies and procedures for protecting the integrity of our client engagements.
- Coaching, mentoring and developing junior team members through active performance management.
An ideal candidate will have the following:
- Bachelors or higher degree
- Passion for solving complex problems and executing best-in-class customer service.
- Demonstrated commitment, judgment, emotional maturity, and intensity, ideally in a fast-paced, multi-task-oriented environment.
- Superior communication skills, including oral, written, and presentation abilities.
- Ability to work to tight deadlines and manage multiple projects simultaneously.
- 2-4 years’ experience in client facing role, ideally with exposure to financial services client base.
- Ability to take on and manage a book of existing financial services growth clients with responsibilities including end to end project management, user activation, recruitment/identification of new experts and account performance tracking.
- Outstanding communication skills and willingness to call and engage senior professionals, clients and experts alike.
What We Offer:
Benefits: All U.S. GLGers also have access to benefits such as:
- Comprehensive medical, dental and vision coverage effective on your first day of employment
- Flexible paid time off. No pre-determined limits on vacation time, plus 10 company holidays
- 401(k) and Roth 401(k) plans with an employer match (subject to annual limits & vesting)
- Tuition reimbursement program for eligible courses including language skills courses
- Paid parental leave, adoption and surrogacy reimbursement
- Free wellbeing support with the Calm app, Maven and EAP, and free long-term therapy & counselling assistance through Pathways
- Other work perks and benefits available based on final job location
Compensation: GLG is committed to fair and equitable compensation practices. Actual compensation is based on several factors that are unique to each candidate, including but not limited to skill set, depth of experience, certifications, and specific work location. Certain roles may also be eligible for incentive compensation.
About GLG / Gerson Lehrman Group
GLG is the world’s leading platform for trusted human expertise. We connect global decision-makers—from hedge fund managers and private equity partners to strategy leaders at Fortune 500s—with the specific, authoritative voices required to answer their most critical questions.
At GLG, you are an extension of our clients’ core teams. You will work at the intersection of industries and global markets, navigating high-stakes challenges across the full spectrum of their strategic initiatives. Operating within the industry’s most trusted research environment, you’ll help our clients capture the nuanced perspectives that drive smarter, faster business outcomes.
We are a global team of pragmatic problem-solvers who mirror the intensity of the markets we serve. If you are driven by intellectual curiosity and a bias toward action, join us in reinventing the industry we invented.
Gerson Lehrman Group, Inc. (“GLG”) is an equal opportunity employer and will not discriminate against any employee or applicant on the basis of age, race, religion, color, marital status, disability, gender, national origin, sexual orientation, veteran status, or any classification protected by federal, state, or local law.
