Associate - Client Solutions (Flexible with Shift timings)

Gurugram - Client Solutions Associate

Job Summary

GLG is the leading insights network, connecting our clients to the largest global network of subject-matter experts across every sector. We bring the power of insight to every great professional decision.

We are seeking an Associate to support GLG’s business in Americas, in Gurugram office.

Associates are the engine behind GLG’s Insight Network, the world’s largest and most varied source of first-hand expertise. The Associate role is a fast-paced, expert-facing role driving business forward through close coordination with client-facing team members to fulfil our client’s project requests. Associates help drive GLG’s business forward and add value through close coordination with client-facing team members to fulfil our clients’ needs.

As an Associate, you will need to quickly understand project requests in collaboration with client-facing teams, identify and recruit new Network Members (experts) and ensure end-to-end delivery of calls on your team including scheduling, to provide a seamless client experience.

After achieving specific quantitative and qualitative goals, and depending on the business need, Associates typically progress to Senior Associate roles. Senior Associate roles are client-facing, where expectations include end-to-end project delivery and client relationship-building.

Key Associate Responsibilities Include (but are not limited to):​ 

• ​Supporting team members on various aspects of client projects and Network Member engagement. 
• Recruiting new experts to join GLG’s insight network through targeted lead generation and timely outreach by phone, email, and other methods.
• Building your understanding of client strategies, various industry sectors, and value chains to identify and vet the best experts for client projects.
• Scheduling and confirming critical calls and meetings between GLG’s clients and Network Members, including scheduling all calls with your new recruits.
• Proactively engaging with GLG’s Network Members to understand their expertise and gauge their fit-on client projects.
• Collaborating closely with client-facing team members to expand projects and rescope of recruiting populations to drive successful client outcomes.
• Learning and upholding our compliance policies and procedures to protect the integrity of client engagements.

As an Associate, You Will Learn​ To 

• Excel in a phone based and highly challenging environment that demands attention to detail and prioritization of various workflows and execution on multiple projects at the same time.
• Recruit and vet new relevant experts to the GLG Network, building your lead generation, outreach, screening and pitching skills.
• Develop strong, transferable business skills, including communication, time management, negotiating, problem solving, project management, research and the ability to achieve monthly/quarterly targets.
• Collaborate with colleagues on and across both regional and global teams to contribute to revenue and broader commercial success.
• Mentor future GLG Associates as you become tenured and proficient in your role.

 

 

 

Ideal Candidates Have​ 

• Bachelor’s Degree
• Excellent communication skills and fluency in written English
• Confident and strong communication (oral and written), interpersonal & problem-solving skills​ and motivation to work on the phone daily with Network Members and potential recruits.
• Eagerness to learn about new topics, industries, and companies.
• Desire to work in a fast-paced, collaborative, team environment where we strive to provide an excellent experience for experts and clients.
• Ability to work responsibly and manage multiple, simultaneous tasks and prioritize effectively, given that priorities shift quickly at GLG.
• High motivation to exceed personal weekly, monthly, and quarterly commercial targets.
• Strong problem-solving skills.

• Flexibility to work in evening shifts