GLG is seeking a Segment lead of Professional Services Firm to oversee Client Solutions teams in Shanghai in exceeding its commercial, development, compliance and people target.
This position reports directly to the Head of Greater China.
This is an exceptional opportunity for a client-centric professional to lead the teams serving GLG PSF clients and accelerate growth in a key client segment. The role will work alongside a strong management team in Greater China and coordinate with peers and senior management throughout GLG’s global enterprise. In addition, they will support and manage research inquiries coming from our client firms based in Greater China
Finally, the Segment lead will support sales in expanding our presence in the region, and work with the leadership in developing and implementing business performance improvement initiatives
Position Responsibilities:
- Develop and implement a business plan in close collaboration with our Leadership team, Sales team, and other GLG stakeholders to achieve Commercial Targets. Track team performance and create plans to accelerate growth and revenue near- and long-term. Take ownership of a book of clients.
- Ensure best in class client service practices are upheld through close coaching and support direct reports in their professional development plans, actively manage team performance and people development.
- Facilitate high-value engagements between GLG experts (including industry executives, independent consultants, academics, and former policy makers across all sectors) and our clients while maintaining industry-leading standards in Compliance. Engagements mainly consist of 1:1 telephone consultations, but may also consist of surveys, in-person meetings, panels, or other custom, in-depth engagements.
- Support the Sales team growing GLG client relationships in Greater China including new clients as well as senior stakeholders. This relationship development will stem from proactive phone outreach, project execution, post-project client feedback, and occasionally in-person client meetings in partnership with Sales.
- Work closely with the GLG Councils Team by developing relationships with GLG’s most respected thought leaders and business professionals.
- Program live in-country meetings or teleconferences on relevant subject matter and newsworthy events to our clients in collaboration with Sales.
Position Requirements:
- Candidates with 10-15 years’ experience in client service
- Demonstrable commercial impact and ability to grow relationships
- Strong go-do attitude and track record of business growth / turnaround
- Proven ability to manage and motivate a team of client service professionals
- Successful track record of working in fast paced, client service environment
- Passion for problem solving
- Outstanding communication skills and willingness to call and engage senior professionals
- Excellent communication (oral and written) skills in English and Mandarin
Preferred Qualifications & Skills:
- Act with the highest integrity and professionalism in all their endeavors
- Express a strong desire to work in and lead a team
- Demonstrate the ability and initiative to handle increasing responsibility over time
- Think creatively and focus on opportunities for accelerated growth
- Exhibit relentless attention to detail
About GLG / Gerson Lehrman Group
GLG is the world’s insight network. Our clients rely on GLG’s global team to connect with powerful insight across fields from our network of approximately 1 million experts (and the hundreds of new experts we recruit every day).
We serve thousands of the world’s best businesses, from Fortune 500 corporations to leading technology companies to professional services firms and financial institutions. We connect our clients to the world’s largest and most varied source of first-hand expertise, including executives, scientists, academics, former public-sector leaders, and the foremost subject matter specialists.
GLG’s industry-leading compliance framework allows clients to learn in a structured, auditable, and transparent way, consistent with their own internal compliance obligations and the highest professional ethical standards. Our compliance standards are a major competitive differentiator and key component of the company’s culture.
To learn more, visit www.GLGinsights.com.
Gerson Lehrman Group, Inc. (“GLG”) is an equal opportunity employer and will not discriminate against any employee or applicant on the basis of age, race, religion, color, marital status, disability, gender, national origin, sexual orientation, veteran status, or any classification protected by federal, state, or local law.
