Assistant Manager, Solution Operations (Quality Review)

Job Description –Assistant Manager (Quality Review)

 

Position Overview: 

GLG is seeking a highly motivated and enthusiastic candidate to join the Quality Review Team (Surveys) as Assistant Manager in Gurugram, India. The position will provide dedicated support to Global teams and will require local morning/evening hours and weekend support. The Asst. Manager will be responsible for managing a team of people and participating in the review and release of survey responses along with their profiles.

The Surveys Team is responsible for survey programming, editing, fielding, and data compilation across various industry verticals, population geographies, and client types. The Quality Review Team supports the execution of hundreds of surveys per month from a Respondent perspective (Profile and data accuracy) and requires meticulous attention to detail, the ability to prioritize and multi-task, excellent written and verbal communication skills, and a keen analytic outlook.

***This role is for day/night shifts India Standard Time***

Specific responsibilities include (but are not limited to):

• Conduct necessary due diligence on survey respondent profiles vs project scope, analyzing and escalating inconsistencies and timely risk mitigation to ensure they meet GLG’s bar for both quality and compliance
• Perform survey data quality review based on research objectives, best practice, and compliance requirements
• Develop written communications providing updates to clients
• Assist with the facilitation and field management of customized surveys targeting a wide variety of specialized topics and populations
• Build reports of accepted and rejected respondents based on profile, validation checks and deliver findings to Project Manager colleagues within project timeline parameters
• Establish and build strong working relationships with colleagues within the Global Survey team and the broader GLG teams
• Liaising with internal stakeholders, analyzing results and/or communicating survey findings and identifying opportunities for maintaining higher quality and efficiency levels to Senior Management, which can lead to career and responsibility growth
• Managing large datasets, data collection, analyzing and breaking down data in smaller set
• Managing a team of people

An ideal candidate will have the following: GLG attracts employees from the most distinctive professional and academic backgrounds. Across all our positions, we insist upon integrity, creativity, intensity, flexibility, and professionalism.

For this position, we seek applicants with a bachelor’s degree or equivalent work experience in a related field.

 

The following factors will strengthen an applicant’s candidacy:

• Graduate/Postgraduate with 4+ years of work experience
• Successful track record of working in a team environment
• Strong interpersonal and communication (both verbal and written) skills
• Demonstrate the ability and initiative to handle increasing responsibility over time
• Candidates with Data Quality Review (Surveys) or Compliance background is a benefit
• Ability to multi-task and prioritize effectively, while ensuring a high level of accuracy and attention to detail
• Proficiency in MS Office skills, including knowledge of MS Excel
• Knowledge of online surveys, data interpretation, sampling, Open-end coding will be added advantage.

About GLG / Gerson Lehrman Group

GLG is the world’s insight network. Our clients rely on GLG’s global team to connect with powerful insight across fields from our network of 10,00,000+ experts (and the hundreds of new experts we recruit every day).

We serve thousands of the world’s best businesses, from Fortune 500 corporations to leading technology companies to professional services firms and financial institutions. We connect our clients to the world’s largest and most varied source of first-hand expertise, including executives, scientists, academics, former public-sector leaders, and the foremost subject matter specialists.

GLG’s industry-leading compliance framework allows clients to learn in a structured, auditable, and transparent way, consistent with their own internal compliance obligations and the highest professional ethical standards. Our compliance standards are a major competitive differentiator and key component of the company’s culture.

To learn more, visit www.GLGinsights.com.