Senior Associate, Client Solutions (corporation)

Location: Seoul (Hybrid/full time)

About the Team

We are seeking a Senior Associate to support GLG’s business in South Korea, in the Seoul office

Senior Associates are the engine behind GLG’s Insight Network, the world’s largest and most varied source of first-hand expertise. The Senior Associate role is a fast-paced, expert-facing role. You will help drive GLG’s business forward and add value through close coordination with client-facing team members to fulfil our clients’ needs. As a Senior Associate, you will need to quickly understand project requests in collaboration with client-facing teams, identify and recruit new Network Members (experts) and ensure end-to-end delivery of calls on your team including scheduling, to provide a seamless client experience.

Associates complete a comprehensive training program, receive daily coaching and feedback, and develop strong, transferable business and leadership skills that will help them excel in their current and future roles. After achieving specific quantitative and qualitative goals, and depending on the business need, Associates typically progress to Senior Associate roles. Senior Associate roles are client-facing, where expectations include end-to-end project delivery and client relationship-building.

Specific responsibilities include (but are not limited to): 

Client Partner 

• Facilitate timely educational interactions between our experts and our clients, to permit our clients to make more informed and confident business decisions
• Meaningfully contribute to the efforts of GLG’s Account Management team to grow revenue through expansion of existing business and pursuit of new business
• Independently own full accountability and responsibility for a full slate of complex clients by serving as a thought partner to design and deliver on custom projects – e.g., consultations, surveys, and special projects – creating innovative solutions on each assignment
• Suggest innovation around products and services that will lead to growth in usage and revenue from your clients, and work with Research, Sales teams to bring ideas to fruition

Membership Management 

• Deliver world-class client service marked by high levels of responsiveness, accuracy, insight, urgency, attention to detail, professionalism, follow-through, and enthusiasm, and serve as an example of excellence in client service to others within GLG
• Establish and foster strong relationships with GLG’s primary asset, its experts, both by bringing new experts into the GLG Councils and by identifying appropriate and meaningful consulting opportunities for them
• Build relationships with key users at client firms including senior level executives

Compliance & Confidentiality 

• Exercise flawless judgment around GLG’s policies and procedures for protecting the integrity of client engagements
• Clearly communicate to clients the integrity and value of GLG’s compliance platform
• Suggest innovation around GLG’s compliance platform to minimize friction for clients and/or experts, and work with compliance and product teams to execute
• Implement GLG’s policies and procedures for protecting the integrity of client engagements and train new employees in those procedures

Team-wide Collaboration 

• Train and mentor colleagues to ensure excellence in revenue promotion, client service, and compliance
• Contribute to key strategic initiatives as requested by GLG leadership
• Work in collaborative interoffice teams to grow and promote client relationships

An ideal candidate will have the following: 

• Bachelors or higher degree from a top-tier university (or equivalent work experience) 
• Excellent communication skills and fluency in written English and Korean, fluency in Chinese is an added advantage
• 2~5 years’ experience in a client-facing or analyst role, or commensurate experience in corporate, consulting, finance, law, journalism or other relevant fields 
• Passion for solving complex problems and executing best-in-class customer service 
• Superior communication skills, including oral, written, and presentation abilities 
• Demonstrated commitment, judgment, maturity, and intensity, ideally in a fast-paced, multi-task-oriented environment 
• Proven track record in phone-based outreach/sales/recruitment

GLG is committed to fair and equitable compensation practices. Actual compensation is based on several factors that are unique to each candidate, including but not limited to skill set, depth of experience, certifications, and specific work location. This may be different in other locations due to differences in the cost of labor.

The total compensation package for this position includes benefits and may include eligibility for incentive compensation.

Gerson Lehrman Group, Inc. (“GLG”) is an equal opportunity employer and will not discriminate against any employee or applicant on the basis of age, race, religion, color, marital status, disability, gender, national origin, sexual orientation, veteran status, or any classification protected by federal, state, or local law.

At GLG, we are driven by our purpose: we bring the power of insight to every great professional decision. Because our business is built on the power of first-hand expertise and diversity of perspectives, a commitment to diversity, equity, and inclusion is at the heart of what we do and who we are. This focus is reflected in our official policies and in our GLG values, which combine high performance with compassion, and which guide how we treat our clients, experts, teammates, and communities. To learn more, visit www.GLGinsights.com.