Senior Associate, Surveys (Financial Services)

The Survey Team is responsible for the end-to-end delivery of survey projects across various industry verticals, population geographies, and client types. The Survey Team drives the execution of hundreds of survey projects per month. This position requires meticulous attention to detail, the ability to prioritise and multi-task, excellent written and verbal communication skills, a keen analytic outlook, as well as, a passion for creative problem solving, client service and project management.

GLG is seeking a highly-motivated and enthusiastic Survey Senior Associate to join the Survey Team in London, which is part of our Global Financial Services Survey team. This individual will collaborate with GLG Client Solutions and Business Development professionals as well as GLG’s sophisticated client base with a focus on top-tier Financial Services Firms.

The Survey Senior Associate will be responsible for the creation and execution of surveys that help clients qualify and quantify industry/market trends through commercial assessments, voice of customer research, benchmarking analysis and consumer profiling.

Specific responsibilities include (but are not limited to):

• Design and facilitate customised surveys targeting specialised topics and populations
• Navigate survey requests with complex requirements and client-specific preferences
• Establish and build strong working relationships with colleagues, partners, and clients

An ideal candidate will have the following:

• 1-3 years of market research and survey design experience, including experience with online survey platforms
• Experience collaborating with team-members in a high-throughput, deadline-driven, process-oriented, client-servicing environment 
• Ability to manage multiple survey projects at a time and prioritize tasks based on importance and urgency to the client.
• Familiarity with a variety of industry areas, including, but not limited to: Healthcare, Technology, Business Services, Consumer Goods and Energy
• Proven Research experience
• Demonstrated experience with questionnaire and survey writing/programming (e.g. experience with Decipher, Qualtrics etc) is a benefit
• Experience analysing results and/or communicating survey results to stakeholders
• Experience with statistical techniques
• Superior writing, logic and interaction skills; including oral and organisational skills
• Proven ability to work in a rigorous, fast-moving environment
• Excellent conceptual and analytic skills
• Strong problem-solving skills
• Bachelors degree or above or equivalent work experience
• Full business proficiency in English

Career Progression:

12-24 months after consistent high-quality end-to-end delivery and quality of relationship management, Senior Survey Associates typically progress onto Survey Manager roles where you are responsible for your own book of business, managing client relationships and increasing account management responsibilities.

What we offer:

• Competitive base salary and annual bonus with comprehensive benefits (including healthcare coverage, a contributory pension plan, 25 days annual leave plus bank holidays)
• Global tuition reimbursement to support GLGers who want to continue their professional education
• A great team atmosphere with socials, off site activities and sports teams to join
• An opportunity to contribute to GLG’s Social Impact Partners Programme