GLG Network Survey: UK Rail

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GLG interviewed 30 senior executives within the UK rail space on the expected changes in the industry following the creation of GBR.

What will you learn from this survey?

  • 30 senior executives within the UK rail space outlined expected changes in the industry following the creation of GBR.
  • The survey investigated the impact following the William-Shapps review in terms of the future of the industry and what this may have on booking apps such as Trainline going forward.
  • We also explored how the pandemic impacted the industry and the affect of COVID-19 on revenues.

Examples of findings:

  • Respondents evaluated the impact of COVID-19 on rail patronage and revenues, with 63% of respondents expecting that these levels will return to match 2019 between 2023 and 2025.
  • When looking to the future, 83% of the respondents expected that Great British Railways will be setting the fares policy within 5 years.
  • The results highlighted a continued role for independent ticket retailers, with 73% of the respondents agreeing that these retailers will maintain a role within the railway space going forward.


The GLG Surveys team drafted the questionnaire with the support of GLG Network Member, Nigel Harris, Managing Director at The Railway Consultancy Ltd.

The standard deliverable includes: 

  • 1 x Individual responses (“raw data”) in Excel. 
  • 1 x PPT report with aggregated data. 
  • Executive summary with key takeaways and highlights from the raw data.


  • When evaluating the mainline railway in Britain, what share of revenue do you believe is typically taken by independent retailers? 
  • When do you think that overall rail patronage and revenue will next reach 2019 levels? 
  • Which of the following organisations do you think is best-placed to set fares policy in the next 5 years? 
  • Which of the following organisations do you think is best-placed to set individual fares each year in the next 5 years? 
  • To what extent do you agree with the following statement: “In future, there will be a place for independent ticket retailers”? 
  • What sort of IT companies do you think appropriate to help with the railway industry’s retailing support needs? 
  • Trainline has established a significant business over the last two decades. How do you think the creation of GBR will affect it? 
  • What prospects do you think Trainline has for international expansion? 
  • When do you see GBR launching its independent app and website? 
  • How do you expect Trainline to perform within the next three years? 


This survey is available to subscribers of the Consumer Goods and Services (CGS) or Technology, Media and Telecoms (TMT) sector (Limited subscriptions and above). This offer includes the raw data file and a high-level presentation through PowerPoint. Please contact your GLG representative for details on your firm’s access.

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Please be advised that GLG Network Surveys operate differently than traditional GLG consultations, surveys, teleconferences, etc. and it is advisable that you consult with your firm’s legal and/or compliance department to review your use of the product and the payment for such work under your current subscription.

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