GLG Network Survey: RPA Customers

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GLG interviewed 80 customers who are decision makers in the selection of Robotic Process Automation vendors in their organisation.

What will you learn from this survey?

  • The survey explored the RPA competitive landscape, assessing use and consideration of the various vendors such as UiPath, Automation Anywhere, and Blue Prism.
  • Furthermore, the survey investigated process mining and how this is used to apply RPA technology.
  • Lastly, the research captured respondents’ views on their interest in cloud solutions going forward.

Examples of findings:

  • RPA programmes appear to be in mature stages, with 49% in ‘production’ and 41% of these for more than 3 years.
  • Looking at the key technologies that inform decision making, 60% of respondents agreed that ‘cloud offerings’ was most important, followed closely by Analytics (58%).
  • When assessing the leaders in this space, Microsoft was most often chosen first (62%) followed by Automation Anywhere (38%).


The GLG Surveys team drafted the questionnaire with the support of GLG Network Member, James Dening, former GM at Automation Anywhere.

The standard deliverable includes:

  • 1 x Individual responses (“raw data”), in Excel.
  • 1 x PPT report with aggregated data.
  • Executive summary.


  • What is your annual spend on RPA software including non-core functionality?
  • What are the key goals of your automation program?
  • What phase is your RPA program in?
  • Aside from your current vendors, which of the following RPA vendors, if any, made your short list for vendor selection?
  • Which of the following vendors would you consider switching to within the next 2 years?
  • What do you consider key criteria in selecting an RPA vendor?
  • Which of the following vendors do you consider to be the leaders in this RPA space?
  • Which of the following Process Mining vendors have you heard of?
  • Which other Process Mining vendors, if any, made your short list for vendor selection?
  • Of the Automation vendors that you use, how likely are you to recommend them to a friend or colleague on a scale of 0-10?


This survey is available to subscribers of the Technology, Media and Telecom (TMT) sector (Limited subscriptions and above). This offer includes the raw data file and a high-level presentation through PowerPoint. Please contact your GLG representative for details on your firm’s access.


Request other available and upcoming Network Surveys within the sector:

Technology, Media and Telecom (TMT)

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  • Cybersecurity
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    • Questionnaire was drafted by William Floyd, current CIO/CTO at Maxxsure,LLC. Data released in March 2021.
  • GLG Tracker: ERP Software II
    • Second wave to follow the initial survey conducted in Nov 2020. 60 resellers of ERP software such as SAP, Sage, Microsoft Dynamics, Netsuite, Workday, Oracle, Informatica, Lexmark, Salesforce discussed about the sales trends, market demand, competitive landscape and pricing dynamics.
    • Questionnaire was drafted by Dr Gopal Kutwaroo, Managing Partner at Intellsoft and former Global Vice President, Cloud SaaS Product Management & Product Marketing at The Sage Group PLC. Second wave data released in February 2021.
  • Sage Customers
    • 80 customers of Sage software discussed the competitive landscape of Sage software, outlook in terms of purchasing plans, COVID-19 considerations and general customer satisfaction with Sage.
    • Questionnaire was drafted by Yaj Malik, former EVP and MD for Sage. Data released in March 2021.



Please be advised that GLG Network Surveys operate differently than traditional GLG consultations, surveys, teleconferences, etc. and it is advisable that you consult with your firm’s legal and/or compliance department to review your use of the product and the payment for such work under your current subscription.

By downloading this document and/or participating in the Network Survey, you understand and agree that the information and material provided by GLG, including survey results and survey proposal information, is provided for your own insight and informational purposes only. You further acknowledge and agree that this is a Network Survey for multiple GLG clients, and the results will be provided to all GLG clients that agree to participate in the Network Survey and GLG clients that agree to purchase the Survey results in the future. All survey results do not constitute investment advice or a recommendation. In using this Survey, you agree to hold Gerson Lehrman Group and the Survey respondents harmless and free of all liability as a result of your use of this Network Survey, other than liability resulting from the gross negligence or wilful misconduct of the protected party. You otherwise agree to be bound by Gerson Lehrman Group’s Usage Policies in your interactions with Gerson Lehrman Group and your receipt of services. These Survey results are for are for client’s own use and client shall not redistribute, disseminate, publish, or display the same, in whole or in part, to any third parties or publicly without the prior written permission of Gerson Lehrman Group, except explicitly set forth in your agreement with GLG. This survey will be double-blinded to both client and respondent. GLG reserves the right to restrict the number of clients that can pre-commit access. These Network Surveys are priced outside of standard GLG subscriptions but at a substantially reduced price to commissioning a fully proprietary GLG Network Survey. Upon finding these terms acceptable, please send an affirmative confirmation via email, which GLG will file in its records. Once confirmed, please note that the Client’s agreement to purchase the Network Survey is a legally binding and irrevocable commitment. If the survey is not included within your subscription, GLG will invoice Client for the fees due for the Network Survey. Please note that some respondents may not be Network Members, and the Terms and Conditions of Network Membership would not apply to such respondents and detailed records for them will not be available aside from the information that GLG capture in the Network Survey.

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