About the role:
The candidate will be joining the Enterprise Technology Services (ETS) team and will be responsible for managing and supporting the end-user technology environment at GLG. This includes deploying, maintaining, and troubleshooting Windows and macOS devices, ensuring compliance with security policies, and optimizing the end-user experience. The ideal candidate will have expertise in Microsoft Entra/Intune and JAMF for endpoint management.
Key Responsibilities:
- Support and partner with the Systems Engineering team to configure and deploy state-of-the-art Windows and macOS environments for GLG’s 2,700 employees worldwide, ensuring a seamless and secure user experience
- Develop and implement automation strategies to improve endpoint management, software deployments, and system configurations, improving efficiency and reducing manual efforts
- Analyze historical support ticket trends to identify recurring issues and implement proactive solutions that minimize incidents and enhance overall system reliability
- Stay up to date with industry best practices for modern desktop engineering and apply relevant innovations to GLG’s environment
- Manage AWS Workspaces desktops and bundles, including debugging connectivity and software deployment issues
- Support strategic ETS projects including software rollouts and infrastructure upgrades
- Oversee Windows 11 deployment and ongoing support, ensuring a smooth transition and continued system maintenance (ongoing updates, patches, and optimizations)
- Resolve escalated support tickets via Zendesk and collaborate with ETS teams to troubleshoot complex issues
- Deploy, configure, and manage Windows and macOS devices using Microsoft Intune and JAMF
- Maintain an accurate inventory of managed hardware and software assets
- Oversee OS patching, security updates, and software deployments, enforcing security policies such as encryption, endpoint protection, and access controls
- Monitor, identify, and remediate vulnerabilities in GLG devices while supporting the implementation and management of endpoint security solutions
- Collaborate with ETS teams to enhance the GLG end-user computing experience and drive process improvements
- Identify and implement automation opportunities to streamline workflows
- Develop and maintain documentation for procedures, troubleshooting guides/best practices
Required Skills & Qualifications:
- Bachelor’s degree in IT, Computer Science, or related field preferred (equivalent experience will also be considered)
- 4+ years of experience in systems/desktop support and engineering
- Proven expertise in managing Windows Desktop operating systems, macOS, and Microsoft 365
- Experience with scripting (PowerShell, Bash) for automation
- Hands-on experience with Microsoft Entra ID (Azure AD), Intune, and JAMF
- Knowledge of Active Directory, Group Policy, and device compliance policies
- Familiarity with Zendesk, or similar customer relationship management software platform
- Understanding of security best practices for endpoint management
- Excellent troubleshooting, communication, and customer service skills
Preferred Qualifications:
- Relevant certifications (i.e., MD-100/MD-101, JAMF Certified Tech, or CompTIA A+)
- Experience with networking fundamentals (DNS, DHCP, VPN)
About GLG / Gerson Lehrman Group
GLG is the world’s insight network. Our clients rely on GLG’s global team to connect with powerful insight across fields from our network of approximately 1 million experts (and the hundreds of new experts we recruit every day).
We serve thousands of the world’s best businesses, from Fortune 500 corporations to leading technology companies to professional services firms and financial institutions. We connect our clients to the world’s largest and most varied source of first-hand expertise, including executives, scientists, academics, former public-sector leaders, and the foremost subject matter specialists.
GLG’s industry-leading compliance framework allows clients to learn in a structured, auditable, and transparent way, consistent with their own internal compliance obligations and the highest professional ethical standards. Our compliance standards are a major competitive differentiator and key component of the company’s culture.
To learn more, visit www.GLGinsights.com.
Gerson Lehrman Group, Inc. (“GLG”) is an equal opportunity employer and will not discriminate against any employee or applicant on the basis of age, race, religion, color, marital status, disability, gender, national origin, sexual orientation, veteran status, or any classification protected by federal, state, or local law.
