The Sr. Manager, Account Management, Professional Services Firms (PSF), will spearhead the growth of a portfolio of accounts in the Professional Services Firms business focusing on expansion in the Americas. This position is based in our New York, NY office.<\/p>\n
Our Professional Services Firms practice represents one of GLG\u2019s largest client segments and includes major strategy consulting firms, PR firms, ad agencies, and boutique advisories. Access to expertise improves the quality of these firms\u2019 client recommendations and augments their own domain knowledge.<\/p>\n
The Sr. Manager will report to the VP, Sales for the book and collaborate closely with teammates. This role is responsible for driving the segment\u2019s revenue growth, user and logo acquisition and retention, and driving commercial and account management best practices through continuous improvement. In addition, the Sr. Manager, Account Management will be a key conduit for client feedback to inform service enhancements and adjustments. They will collaborate with leaders across Client Service, Compliance, Legal, Finance and Technology to implement and refine and evangelize GLG\u2019s value proposition within their book.<\/p>\n
The Sr. Manager will help shape and implement strong account management strategies, (both retaining existing users and finding and creating new advocates in their book). This will be accomplished by regularly engaging with senior level decision makers to identify opportunities for thoughtful collaboration.<\/p>\n
Specific responsibilities include (but are not limited to):<\/p>\n
\u00b7 Revenue responsibility for the growth of GLG\u2019s business within your portfolio of accounts in the Americas, totaling approximately $5M+ in annual revenue<\/p>\n
\u00b7 Client renewal ownership across your book<\/p>\n
\u00b7 Senior client stakeholder management and relationship building, business and procurement functions<\/p>\n
\u00b7 User engagement and growth across all client tenure levels (Partners, Managers, Associates)<\/p>\n
\u00b7 Regular in-person client meetings and client team trainings\/optimizations<\/p>\n
\u00b7 Development of account plans, account growth objectives, and partnership with client service team leaders to achieve those objectives<\/p>\n
\u00b7 Drive required client communication, reporting, deliverables (statements, QBRs, etc.)<\/p>\n
\u00b7 Partnership with Client Service team members on relevant account needs, updates, problem solving, etc.<\/p>\n
\u00b7 Identify opportunities to cross sell\/upsell across GLG\u2019s product suite, and do so effectively<\/p>\n
\u00b7 Work creatively and collaboratively with internal colleagues: sales, marketing, legal, compliance, finance, technology \u2014to deliver solutions to solve complex business issues<\/p>\n
\u00b7 Communicate GLG\u2019s mission, vision, and strategy and premium value proposition<\/p>\n
\u00b7 Represent the core values that underpin GLG\u2019s culture<\/p>\n
Key performance metrics include achieving revenue targets, building strong account management practices, maintaining strong relationships with GLG\u2019s biggest champions, growing the number of active users and advocates, and driving adoption of new products and systems. Candidates should be comfortable articulating the value of our services over the phone and, importantly, in person.<\/p>\n
An ideal candidate will have the following:<\/p>\n
\u00b7 3-5 years of account management or sales experience, ideally selling into consulting firms, private equity or hedge funds<\/p>\n
\u00b7 Demonstrated ability to build strong and lasting relationships with key decision makers in client firms<\/p>\n
\u00b7 Proven track record of data-driven account management and decision making<\/p>\n
\u00b7 Results-oriented focus and track record of business growth\/turnaround<\/p>\n
\u00b7 Ability to thrive in a fast-paced, competitive, client service-oriented work environment<\/p>\n
\u00b7 Experience working in a metrics-driven, entrepreneurial, and challenging environment<\/p>\n
\u00b7 Passion for problem-solving and delighting clients<\/p>\n
\u00b7 Prior success in global and cross-functional collaboration<\/p>\n
\u00b7 Ability to work well independently and be self-motivated<\/p>\n
\u00b7 A strong passion for persuasion, especially around complicated and intellectually challenging issues<\/p>\n
\u00b7 Superior verbal and written communication skills<\/p>\n
\u00b7 A demonstrated ability to read and understand people<\/p>\n
\u00b7 The highest level of integrity and professionalism<\/p>\n
\u00b7 A creative and entrepreneurial mindset; an interest in helping to build a business and to be compensated according to performance<\/p>\n
\u00b7 Demonstrative ability and initiative to handle increasing responsibility over time<\/p>\n
\u00b7 Understanding of professional services firms, financial services or corporate clients<\/p>\n
\u00b7 Interest in working across industries (energy, consumer, healthcare, technology financial services, etc.)<\/p>\n<\/p>\n
<\/p>\n
What We Offer: <\/strong><\/p>\n Benefits: <\/strong>All U.S. GLGers also have access to benefits such as:<\/strong><\/p>\n Compensation: <\/strong>GLG is committed to fair and equitable compensation practices. Actual compensation is based on several factors that are unique to each candidate, including but not limited to skill set, depth of experience, certifications, and specific work location. Certain roles may also be eligible for incentive compensation.<\/p>\n <\/p>\n<\/div>\n About GLG \/ Gerson Lehrman Group<\/strong><\/p>\n<\/p>\n GLG is the world\u2019s leading platform for trusted human expertise. We connect global decision-makers\u2014from hedge fund managers and private equity partners to strategy leaders at Fortune 500s\u2014with the specific, authoritative voices required to answer their most critical questions.<\/p>\n At GLG, you are an extension of our clients’ core teams. You will work at the intersection of industries and global markets, navigating high-stakes challenges across the full spectrum of their strategic initiatives. Operating within the industry\u2019s most trusted research environment, you\u2019ll help our clients capture the nuanced perspectives that drive smarter, faster business outcomes.<\/p>\n We are a global team of pragmatic problem-solvers who mirror the intensity of the markets we serve. If you are driven by intellectual curiosity and a bias toward action, join us in reinventing the industry we invented.<\/p>\n Gerson Lehrman Group, Inc. (\u201cGLG\u201d) is an equal opportunity employer and will not discriminate against any employee or applicant on the basis of age, race, religion, color, marital status, disability, gender, national origin, sexual orientation, veteran status, or any classification protected by federal, state, or local law.<\/p>\n<\/div>\n","protected":false},"template":"","meta":{"team":{"Business Development":true}},"department":[1895],"offices":[1867],"team":[1875],"class_list":["post-121602","jobs","type-jobs","status-publish","hentry","department-global-psf","offices-new-york","team-business-development"],"_links":{"self":[{"href":"https:\/\/glginsights.com\/ja\/wp-json\/wp\/v2\/jobs\/121602","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/glginsights.com\/ja\/wp-json\/wp\/v2\/jobs"}],"about":[{"href":"https:\/\/glginsights.com\/ja\/wp-json\/wp\/v2\/types\/jobs"}],"wp:attachment":[{"href":"https:\/\/glginsights.com\/ja\/wp-json\/wp\/v2\/media?parent=121602"}],"wp:term":[{"taxonomy":"department","embeddable":true,"href":"https:\/\/glginsights.com\/ja\/wp-json\/wp\/v2\/department?post=121602"},{"taxonomy":"offices","embeddable":true,"href":"https:\/\/glginsights.com\/ja\/wp-json\/wp\/v2\/offices?post=121602"},{"taxonomy":"team","embeddable":true,"href":"https:\/\/glginsights.com\/ja\/wp-json\/wp\/v2\/team?post=121602"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}\n