What Will Keep Companies Ahead in the ‘New Normal’

Innovation would seem to be in the DNA of all technology companies. But what separates true innovators — and especially those that prosper and grow — from the rest? And what will continue to set them apart in the post-pandemic “new normal”? It will come down to two basic characteristics: a strong embrace of risk […]

Innovation in the Time of COVID-19

When Daniel Tu was hired as the Group Chief Innovation Officer at Chinese insurance giant Ping An in 2013, the country had just transitioned to the mobile and digital world, he said. His mandate was to drive growth through innovation and technology, formulate the digital transformation strategy for the group and its subsidiaries, and help […]

Agile Methodologies: Streamlining the Product Development Process

Agile methodology is a project management methodology — usually used for software development — where demands and solutions are approached through the collaborative effort of self-organizing and cross-functional teams. It advocates evolutionary development, speed, and flexibility. Agility is part of a larger movement toward a more human and dynamic organization. To find out more about […]

Voice of Customer Research: A Comprehensive Guide

In GLG’s ebook, Voice of Customer Research, you will learn: • The importance of getting accurate, unbiased, actionable VoC research • The elements that constitute a successful VoC program • Different ways to think about your customer segments • How, when, and why to include a mix of qualitative and quantitative data • Methods to […]