GLG Network Survey: European & US Payment Systems

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The GLG Survey team interviewed 70 executive level payment systems experts across the US and Europe.

What will you learn from this survey?

  • 70 current executives in the payment processing industry provided their insight into the current state of the industry including analysis of online payments, point of service payments, and cross-border payments.
  • The survey investigates the impact COVID-19 has had on payments across a wide range of industries as well both short and long term trends likely to persist after the pandemic.
  • Additionally, the survey explores the various routes to recovery being implemented by major actors in the payments industry.


The GLG Survey team drafted the questionnaire with the support of GLG Network Member, Eric Grover, Principal at Intrepid Ventures who specializes in providing corporate development and strategy consulting to payment networks across the US and Europe.

Eric Grover will be hosting a webcast on Wednesday 7th October, 15:00 BST to discuss the results of this survey. To RSVP, please click here.

The standard deliverable, includes:

  • 1 x Individual responses (“raw data”), in Excel.
  • 1 x PPT report with aggregated data.


This survey is available to subscribers of the Technology, Media & Telecommunications (TMT) and Financial Business Services (FBS) sectors (Limited subscriptions and above).

  • For those with a subscription not including the above, cost of the survey is $5,000 USD. This offer includes the raw data file and a high-level presentation through PowerPoint.
  • A more detailed set of cross-tabulation tables (i.e. comparison of the data in different segmentation groups such as country and product type, etc.) will be provided upon request for an additional charge of $1,500 USD.


Request other available and upcoming Network Surveys within the sector:

Financial Business Services

  • TMF Group
    • 60 SME customers in the US, Europe and Brazil that use TMF’s services.
      Questionnaire was drafted by the former Regional Chief Operations Officer, Benelux at TMF Group.
  • Non-performing Loans (upcoming)
    • 30 directors working in banks across Spain, Italy and Greece will comment on the demand for and valuation of Non-Performing Loans.
    • Questionnaire was drafted by the Managing Director of the Rede Company and former CEO of Hoist Finance Region West.

Technology, Media & Telecommunications

  • ERP Software
    • 60 resellers of ERP software (such as SAP, Sage, Microsoft Dynamics, Netsuite, Workday, Oracle, Informatica, Lexmark and Salesforce) comment on sales trends, market demands, competitive landscape and pricing dynamics.
    • Questionnaire was drafted by the Managing Partner at Intellsoft and former Global Vice President, Cloud SaaS Product Management & Product Marketing at The Sage Group.
  • Shopify Customers (upcoming)
    • 70 Shopify customers across the US and Spain, Italy, UK, France and Germany will comment on their overall satisfaction as well as compare it with other providers in the market.
    • Questionnaire was drafted by the former Head of International Partnerships at Shopify.


By downloading this document and/or participating in the Network Survey, you understand and agree that the information and material provided by GLG, including survey results and survey proposal information, is provided for your own insight and informational purposes only. You further acknowledge and agree that this is a Network Survey for multiple GLG clients, and the results will be provided to all GLG clients that agree to participate in the Network Survey and GLG clients that agree to purchase the Survey results in the future. All survey results do not constitute investment advice or a recommendation. In using this Survey, you agree to hold Gerson Lehrman Group and the Survey respondents harmless and free of all liability as a result of your use of this Network Survey, other than liability resulting from the gross negligence or wilful misconduct of the protected party. You otherwise agree to be bound by Gerson Lehrman Group’s Usage Policies in your interactions with Gerson Lehrman Group and your receipt of services. These Survey results are for are for client’s own use and client shall not redistribute, disseminate, publish, or display the same, in whole or in part, to any third parties or publicly without the prior written permission of Gerson Lehrman Group, except explicitly set forth in your agreement with GLG. This survey will be double-blinded to both client and respondent. GLG reserves the right to restrict the number of clients that can pre-commit access. These Network Surveys are priced outside of standard GLG subscriptions but at a substantially reduced price to commissioning a fully proprietary GLG Network Survey. Upon finding these terms acceptable, please send an affirmative confirmation via email, which GLG will file in its records. Once confirmed, please note that the Client’s agreement to purchase the Network Survey is a legally binding and irrevocable commitment. If the survey is not included within your subscription, GLG will invoice Client for the fees due for the Network Survey. Please note that some respondents may not be Network Members, and the Terms and Conditions of Network Membership would not apply to such respondents and detailed records for them will not be available aside from the information that GLG capture in the Network Survey.

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