Member Success Associates are enthusiastic professionals who act as front-line customer support and manage relationships with GLG Network Members. This role will proactively engage with GLG Network Members through data-driven outreach campaigns and initiatives. With a goal to build and manage relationships across GLG Network Members and internal stakeholders by providing a best-in-class experience. <\/p>\n
Full Job Description<\/strong><\/p>\n Member Success Associates are responsible for delivering exceptional customer support and managing the overall success of GLG’s Network Members: Approximately ~1,200,000 former C-suite executives, academics, scientists, policy specialists, former public sector leaders and other top professionals. This is a fast-paced customer service position in which Associates interact with Network Members daily, answering questions through phone, chat, and email platforms. <\/strong><\/p>\n Specific Responsibilities Include (but are not limited to):<\/strong><\/p>\n As a Member Success Associates, each day will present a variety of inquiries from both Network Members and colleagues ranging in complexity and level of urgency. You will learn to master the Network Member relationship workflow while developing business acumen, time-management skills, professionalism, negotiation and communication skills.<\/p>\n <\/p>\n You will also:<\/strong> An Ideal Candidate Will Have the Following: The following factors will strengthen an applicant’s candidacy:<\/p>\n \u25e6 Native Korean and fluent English proficiency <\/p>\n About GLG \/ Gerson Lehrman Group<\/strong><\/p>\n<\/p>\n GLG is the world\u2019s leading platform for trusted human expertise. We connect global decision-makers\u2014from hedge fund managers and private equity partners to strategy leaders at Fortune 500s\u2014with the specific, authoritative voices required to answer their most critical questions.<\/p>\n At GLG, you are an extension of our clients‘ core teams. You will work at the intersection of industries and global markets, navigating high-stakes challenges across the full spectrum of their strategic initiatives. Operating within the industry\u2019s most trusted research environment, you\u2019ll help our clients capture the nuanced perspectives that drive smarter, faster business outcomes.<\/p>\n We are a global team of pragmatic problem-solvers who mirror the intensity of the markets we serve. If you are driven by intellectual curiosity and a bias toward action, join us in reinventing the industry we invented.<\/p>\n Gerson Lehrman Group, Inc. (\u201cGLG\u201d) is an equal opportunity employer and will not discriminate against any employee or applicant on the basis of age, race, religion, color, marital status, disability, gender, national origin, sexual orientation, veteran status, or any classification protected by federal, state, or local law.<\/p>\n<\/div>\n","protected":false},"template":"","meta":{"team":{"Client Solutions":true}},"department":[1879],"offices":[1905],"team":[1878],"class_list":["post-121689","jobs","type-jobs","status-publish","hentry","department-apac","offices-seoul","team-client-solutions"],"_links":{"self":[{"href":"https:\/\/glginsights.com\/de\/wp-json\/wp\/v2\/jobs\/121689","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/glginsights.com\/de\/wp-json\/wp\/v2\/jobs"}],"about":[{"href":"https:\/\/glginsights.com\/de\/wp-json\/wp\/v2\/types\/jobs"}],"wp:attachment":[{"href":"https:\/\/glginsights.com\/de\/wp-json\/wp\/v2\/media?parent=121689"}],"wp:term":[{"taxonomy":"department","embeddable":true,"href":"https:\/\/glginsights.com\/de\/wp-json\/wp\/v2\/department?post=121689"},{"taxonomy":"offices","embeddable":true,"href":"https:\/\/glginsights.com\/de\/wp-json\/wp\/v2\/offices?post=121689"},{"taxonomy":"team","embeddable":true,"href":"https:\/\/glginsights.com\/de\/wp-json\/wp\/v2\/team?post=121689"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}
Member Success Associates thrive in a fast-paced environment, multitasking between various responsibilities. They are curious individuals who are excited about a problem-solving, communication-driven role. Whether it is walking a business leader through GLG’s project workflow and payment platform or chatting with a new Network Member about building their profile through our online chat feature, the Member Success Associates role is an exciting position in a growing global tech-enabled firm.<\/p>\n
\u25e6 Complete a fast-paced training program
\u25e6 Interact with GLG Network Members via inbound and outbound communication channels including email, telephone, and live chat
\u25e6 Solve approximately ~45 Network Member-related inquiries per day, including issues relating to payments and technology, proactive outreach and tools.
\u25e6 Develop knowledge of customer service technology tools, including Zendesk
\u25e6 Adhere to standardized workflows to provide a consistent service experience as well as ‚think on your feet‘ to provide custom solutions and recommendations to Network Members
\u25e6 Proactively reach out to Network Members to position them for success when working with GLG and our Clients. This will consist of outbound telephone and email outreach.<\/p>\n
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Across all of our positions, GLG seeks reliability, integrity, curiosity, and professionalism. Specifically, we look for individuals who thrive in new environments and approach their work with precision and a drive to continually improve overall skillset and
performance.<\/p>\n
\u25e6 Passion for high-level customer service with a successful track record in working in a team environment
\u25e6 Strong written and verbal communication skills using a variety of communication channels (telephone, e-mail, live chat, etc.)
\u25e6 Demonstrated commitment and attention to detail, ideally in a high-volume, fast-paced environment
\u25e6 Strong problem-solving skills
\u25e6 Passion for fast-paced learning, especially in a technology-enabled environment
\u25e6 Ability to work effectively independently and\/or collaboratively in a team
\u25e6 Experience working with online ticketing systems (i.e., Zendesk)
\u25e6 Experience with outbound and inbound telephone outreach<\/p>\n