{"id":120084,"date":"2026-06-24T14:08:00","date_gmt":"2026-06-24T18:08:00","guid":{"rendered":"https:\/\/glginsights.com\/?post_type=jobs&p=120084"},"modified":"2026-06-24T19:02:13","modified_gmt":"2026-06-24T23:02:13","slug":"7782629003","status":"publish","type":"jobs","link":"https:\/\/glginsights.com\/de\/job\/7782629003\/","title":{"rendered":"Software Support Engineer"},"content":{"rendered":"
GLG is the world\u2019s leading B2B platform connecting professionals with expertise. We connect thousands of clients to the largest global network of subject-matter experts across every sector. We bring the power of insight to every great professional decision.<\/p>\n<\/div>\n
Our Product Engineering group is responsible for GLG\u2019s technology platforms that connect GLG\u2019s clients with insights needed to make important business decisions.  We’re seeking a Software Support Engineer to help improve and maintain GLG\u2019s software that matches companies around the world with experts who can help them make decisions on demand.  As a part of our Product Engineering team, you\u2019ll pair with other engineers, product managers, and users to help resolve issues and improve our technology.<\/p>\n<\/div>\n
Key Responsibilities Include (but are not limited to):<\/strong><\/div>\n
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  • Help ensure the continuous operation and reliability of GLG’s critical systems.<\/li>\n
  • Interface with Engineering and Helpdesk to triage and resolve system issues.<\/li>\n
  • Diagnose and resolve issues when identified.<\/li>\n
  • Communicate resolutions to stakeholders and be able to explain technical solutions to non-technical people.\n<\/li>\n<\/ul>\n
    An Ideal Candidate Will Have the Following:<\/strong><\/div>\n
      \n
    • A degree in computer science (or related engineering degree), or demonstrable equivalent technical proficiency is required.<\/li>\n
    • \n
      A growth mindset, and an eagerness to learn new languages and technologies used across GLG including JavaScript, TypeScript, Python, and SQL.<\/div>\n<\/li>\n
    • \n
      Experience using Claude, Copilot, Opencode and other AI Toolsets. <\/div>\n<\/li>\n
    • A strong interest in problem solving and collaboration.<\/li>\n
    • The ability to investigate and diagnose system problems.<\/li>\n
    • The ability to effectively communicate between audiences of differing technical skill levels.<\/li>\n<\/ul>\n

       <\/p>\n

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       <\/p>\n

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      \n

      What We Offer: <\/strong><\/p>\n

      Benefits: <\/strong>All U.S. GLGers also have access to benefits such as:<\/strong><\/p>\n

        \n
      • Comprehensive medical, dental and vision coverage effective on your first day of employment<\/li>\n
      • Flexible paid time off. No pre-determined limits on vacation time, plus 10 company holidays<\/li>\n
      • 401(k) and Roth 401(k) plans with an employer match (subject to annual limits & vesting)<\/li>\n
      • Tuition reimbursement program for eligible courses including language skills courses<\/li>\n
      • Paid parental leave, adoption and surrogacy reimbursement<\/li>\n
      • Free wellbeing support with the Calm app, Maven and EAP, and free long-term therapy & counselling assistance through Pathways<\/li>\n
      • Other work perks and benefits available based on final job location<\/li>\n<\/ul>\n

        Compensation: <\/strong>GLG is committed to fair and equitable compensation practices. Actual compensation is based on several factors that are unique to each candidate, including but not limited to skill set, depth of experience, certifications, and specific work location. Certain roles may also be eligible for incentive compensation.<\/p>\n

         <\/p>\n<\/div>\n

        The anticipated hiring base salary range for this role is:<\/div>\n
        $80,500<\/span>—<\/span>$96,500 USD<\/span><\/div>\n<\/div>\n<\/div>\n
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        About GLG \/ Gerson Lehrman Group<\/strong><\/p>\n<\/p>\n

        GLG is the world\u2019s leading platform for trusted human expertise. We connect global decision-makers\u2014from hedge fund managers and private equity partners to strategy leaders at Fortune 500s\u2014with the specific, authoritative voices required to answer their most critical questions.<\/p>\n

        At GLG, you are an extension of our clients‘ core teams. You will work at the intersection of industries and global markets, navigating high-stakes challenges across the full spectrum of their strategic initiatives. Operating within the industry\u2019s most trusted research environment, you\u2019ll help our clients capture the nuanced perspectives that drive smarter, faster business outcomes.<\/p>\n

        We are a global team of pragmatic problem-solvers who mirror the intensity of the markets we serve. If you are driven by intellectual curiosity and a bias toward action, join us in reinventing the industry we invented.<\/p>\n

        Gerson Lehrman Group, Inc. (\u201cGLG\u201d) is an equal opportunity employer and will not discriminate against any employee or applicant on the basis of age, race, religion, color, marital status, disability, gender, national origin, sexual orientation, veteran status, or any classification protected by federal, state, or local law.<\/p>\n<\/div>\n","protected":false},"template":"","meta":{"team":{"Corporate Functions":true}},"department":[1910],"offices":[1868],"team":[1890],"class_list":["post-120084","jobs","type-jobs","status-publish","hentry","department-product-engineering","offices-austin","team-corporate-functions"],"_links":{"self":[{"href":"https:\/\/glginsights.com\/de\/wp-json\/wp\/v2\/jobs\/120084","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/glginsights.com\/de\/wp-json\/wp\/v2\/jobs"}],"about":[{"href":"https:\/\/glginsights.com\/de\/wp-json\/wp\/v2\/types\/jobs"}],"wp:attachment":[{"href":"https:\/\/glginsights.com\/de\/wp-json\/wp\/v2\/media?parent=120084"}],"wp:term":[{"taxonomy":"department","embeddable":true,"href":"https:\/\/glginsights.com\/de\/wp-json\/wp\/v2\/department?post=120084"},{"taxonomy":"offices","embeddable":true,"href":"https:\/\/glginsights.com\/de\/wp-json\/wp\/v2\/offices?post=120084"},{"taxonomy":"team","embeddable":true,"href":"https:\/\/glginsights.com\/de\/wp-json\/wp\/v2\/team?post=120084"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}