Client Solutions

Operations Director, Gurugram

Experience Level: Junior

GLG is the world’s knowledge marketplace. We connect decision makers who want the advantage of powerful insight to people with first-hand experience, so they can act with the confidence that comes from true clarity. Our network of 900,000+ Network Members is the largest in the world, and we recruit hundreds of new experts every day. We bring the power of insight to every great professional decision.

Job Summary

The GLG team is looking to hire Gurugram based Director of Network Operations. This role will kick off with EMEA to eventually cover all GLG regions (Americas, EMEA, APAC). The successful candidate will be responsible for collaborating closely with the respective regional Head of Network Operations in setting the strategy and driving the performance of the Network Development organisation

The role will work closely with the Head of India, General Managers, Client Solutions teams, Finance, global network Management, Solutions and local Operations and Product teams.  

Specific responsibilities include (but are not limited to):

  • Setting the strategy and driving the performance of the Network Development team:

–Setting the strategy for all aspects of the programme, including but not limited to, hiring, training, coaching, change management, productivity and performance management

–Liaising with all relevant stakeholders to ensure the implementation of the strategy

–Overall oversight and management of team (60+) to meet or exceed individual and collective performance in-line with business goals and GLG compliance standards  

–Providing ongoing coaching and development of the Network Development Manager layer through real-time feedback and problem solving   

  • Co-developing strategy and leading and coordinating Network Management efforts

–Developing the strategy for Network Management taking into account the need of BUs for their product offerings and regions and using it to inform or align with global efforts

–Partnering with global Marketing, network Management and Member Solutions and driving network Management initiatives, including piloting and implementation

–Anticipating and working through the interdependencies between network Development, network Management, Member Solutions, Solutions and other relevant areas and proposing mitigations or solutions as required.

An ideal candidate will have the following:

  • Proven track record in managing and improving the performance of large sales/ development/ recruiting team with a passion for coaching and driving team toward meeting and exceeding targets
  • Proven track record in developing strategies and initiatives to improve client outcomes and elevate team performance
  • Self-starter with strong stakeholder management skills and ability to guide, influence and persuade stakeholders in a highly-matrixed organisation
  • Strong analytical and problem-solving skills with a heavy bias towards implementation and strong results orientation

What we offer:

  • Competitive base salary with comprehensive benefits (including healthcare coverage, a contributory pension plan, 24 days annual leave plus bank holidays)
  • Global tuition reimbursement to support GLGers who want to continue their professional education
  • A great team atmosphere with socials, off site activities and sports teams to join
  • An opportunity to contribute to GLG’s Social Impact Partners Programme

 

About GLG / Gerson Lehrman Group

GLG is the world’s insight network. Our clients rely on GLG’s global team to connect with powerful insight across fields from our network of approximately 1 million experts (and the hundreds of new experts we recruit every day).

We serve thousands of the world’s best businesses, from Fortune 500 corporations to leading technology companies to professional services firms and financial institutions. We connect our clients to the world’s largest and most varied source of first-hand expertise, including executives, scientists, academics, former public-sector leaders, and the foremost subject matter specialists.

GLG’s industry-leading compliance framework allows clients to learn in a structured, auditable, and transparent way, consistent with their own internal compliance obligations and the highest professional ethical standards. Our compliance standards are a major competitive differentiator and key component of the company’s culture.

To learn more, visit www.GLGinsights.com.

Gerson Lehrman Group, Inc. (“GLG”) is an equal opportunity employer and will not discriminate against any employee or applicant on the basis of age, race, religion, color, marital status, disability, gender, national origin, sexual orientation, veteran status, or any classification protected by federal, state, or local law.

EEO Policy Statement

Gerson Lehrman Group, Inc. (“GLG”) is an equal opportunity employer and will not discriminate against any employee or applicant on the basis of age, race, religion, color, marital status, disability, gender, national origin, sexual orientation, veteran status, or any classification protected by federal, state, or local law.