GLG Solutions connects clients across with all industries with data driven insights using our B2B panels built from the world’s largest and most varied source of first-hand expertise. We offer market insights by providing access to our industry-leading expert panel, as well as full-service custom market research project management and quality review based. Our team of quantitative market research specialists support all phases of a client engagement, from scoping and questionnaire design to panel selection, quality review, and data interpretation and visualization to meet our client’s objectives.
The Solutions Team is responsible for survey writing, programming, editing, fielding, and data compilation across various industry verticals, population geographies, and client types. The Solutions Team facilitates the execution of hundreds of surveys per month, working directly with clients to understand and meet their learning needs, often helping to qualify and quantify industry or market trends. This position requires meticulous attention to detail, the ability to prioritize and multi-task, excellent written and verbal communication skills, and a keen analytic outlook. Successful Solutions Team members have a passion for creative problem solving, client service and project management.
GLG is seeking a highly-motivated and enthusiastic individual to join the Solutions Team. You will join a growing Global Solutions Team which collaborates with GLG’s sophisticated client base; which includes top institutional investment firms, top-tier consulting firms, non-profit organizations, and Fortune 1000 companies, as well as colleagues throughout GLG. You will be responsible for participating in the creation and execution of survey projects that help clients qualify and quantify industry/market trends through commercial assessments, product forecasting, and general marketplace analysis.
Responsibilities Include (but are not limited to):
- Assist with the design and facilitation of customized surveys targeting a wide variety of specialized topics and populations
- Program survey questionnaires into various online survey platforms
- Compile and review reports of survey data for clients (data analysis not required)
- Learn to manage multiple survey projects with tight timelines while prioritizing and multi-tasking to ensure important deadlines are met
- Navigate survey requests with complex requirements and client-specific preferences
- Establish and build strong working relationships with colleagues, partners, and clients
- Work towards interacting directly with clients to understand and meet their learning needs
At a minimum, you will have the following:
- Bachelor’s degree
- 1 year of experience in a client servicing position
- Interest in starting a career in market research
We would love if you also have most of these qualifications:
- Demonstrated experience or exposure with questionnaire and survey writing/programming (Decipher, Qualtrics, SurveyMonkey or a similar platform)
- Superior writing, logic, and interaction skills; including oral and organizational skills
- Experience collaborating with team-members in a high-throughput, deadline-driven, process-oriented, client-servicing environment
- Experience analyzing results and/or communicating survey results to stakeholders
- Proven ability to work in a rigorous, fast-moving environment
- Excellent conceptual and analytic skills
- Ability to handle multiple projects and prioritize, identify, and solve problems
- Experience with statistical techniques
- Strong problem-solving skills, dedication, and patience allowing you to complete and rigorously review every stage of challenging project work
- Willingness to work flexible and extended hours outside of the traditional workday, as needed (including evenings and weekends)
- Salary/Benefits: Competitive base salary, eligibility for a year-end performance-based discretionary bonus, and a comprehensive benefits program that includes our flexible/open PTO policy.
- Mobility: When certain performance and tenure requirements are met, employees can explore mobility opportunities in different roles, offices, and/or regions.
- Work Environment: Although we are currently on a WFH policy due to the global pandemic, the Austin and NYC offices offer training sessions to explore additional topics, teach valuable skills, and indulge curiosity. We also welcome our experts and other guest speakers to teach us what they know – because our learning mission extends to ourselves. And our fun, team-focused environment includes community volunteer programs, a dynamic activity-based work-space, an in-office barista bar, book club, a mentor program, and various team-building and health & wellness activities.
About GLG / Gerson Lehrman Group
GLG is the world’s insight network. Our clients rely on GLG’s global team to connect with powerful insight across fields from our network of 900,000+ experts (and the hundreds of new experts we recruit every day).
We serve thousands of the world’s best businesses, from Fortune 500 corporations to leading technology companies to professional services firms and financial institutions. We connect our clients to the world’s largest and most varied source of first-hand expertise, including executives, scientists, academics, former public-sector leaders, and the foremost subject matter specialists.
GLG’s industry-leading compliance framework allows clients to learn in a structured, auditable, and transparent way, consistent with their own internal compliance obligations and the highest professional ethical standards. Our compliance standards are a major competitive differentiator and key component of the company’s culture.
To learn more, visit www.GLGinsights.com.
EEO Policy Statement
Gerson Lehrman Group, Inc. (“GLG”) is an equal opportunity employer and will not discriminate against any employee or applicant on the basis of age, race, religion, color, marital status, disability, gender, national origin, sexual orientation, veteran status, or any classification protected by federal, state, or local law.